Frequently Asked Questions

Our Portal is a place to securely share case related files with clients and other parties associated with a case. If a file has been shared with you, you will receive an email notification with a link to the Portal. There, you can create an account to view and download any files that have been shared with you.
You received a Portal notification email because an employee from our office shared a file with you. If you were not expecting a file or received the wrong file, please IMMEDIATELY contact us so we may resolve the issue.
If you have received files for more than one case, please verify you are checking the right case. You can also try using the global search bar at the top of the Portal. If you received the wrong file, please IMMEDIATELY contact us so we may resolve the issue.
To create an account, you need to have at least one file shared with you by our office. You will receive a notification when a file has been shared with you at the email address we have on file. IMPORTANT: For security reasons, you must use the same email address you received the notification at when creating your account. All fields on the account registration page are required and should meet the following requirements:
  • Username:
    • Contains 4 or more characters
    • Contains no spaces
    • Contains no special characters (e.g., !@#$%^&*)
  • Email:
    • Follows email@emailhost.com format
    • Same address where you received Portal notification
  • Password:
    • Contains 6 or more characters
    • Contains at least 1 number
Once you submit your account details, you will receive a confirmation email. For additional security, you must click the link in the email to confirm ownership and finish creating the account. Next, you can log in to the Portal to view your file(s).
Verify that you have filled out all the fields on the account registration page. Usernames are required and must be unique, with no spaces or special characters. You must use the same email address we used to share the file to (i.e., the email address where you received the Portal notification at.) If you were expecting a file and never received a Portal notification email, please contact us. Finally, verify your password has at least 1 digit and is at least 6 characters long. If you have tried the above and are still unable to create an account, please contact our office for further assistance.
Files are kept on the Portal for 30 days before expiring. If you need access to an expired file, you will need to contact our office so we can share the file again. You will then have another 30 days before the file expires again. Prior to expiration, you can download or view the file as many times as necessary.
Files expire and are removed from the Portal after 30 days. If you need access to an expired file, you will need to contact our office so we can share the file again. You will then have another 30 days before the file expires again. You can view a file's expiration date on the Portal.
For legal and privacy reasons, we are unable to authorize the sharing of files with anyone other than the owner of the email address where the file was shared. If you do not have an arrangement with the owner and have not been authorized by this office or the owner, we cannot grant access to any files shared on the Portal.
Log in to your account on the Portal. Find the file(s) you want to save by any of the following:
  1. Select the case your file is associated with and view the case's files
  2. Select the Files tab and view all unexpired files that have been shared with you
  3. Search for the file name using the global search at the top of the portal
Once you've found the file you wish to save, click on the blue download icon . If you're using Chrome or Safari, the file will be saved to your default downloads folder and may also open automatically. If you're using Internet Explorer, after clicking the download button a prompt will appear at the bottom of the window. Click "Save" and your file will be saved to your default downloads folder.