Verify that you have filled out all the fields on the account registration page. Usernames are required and must be unique, with no spaces or special characters. You must use the same email address we used to share the file to (i.e., the email address where you received the Portal notification at.) If you were expecting a file and never received a Portal notification email, please contact
us. Finally, verify your password has at least 1 digit and is at least 6 characters long. If you have tried the above and are still unable to create an account, please contact
our office for further assistance.